Shipping Policy

 NOTE: We no longer ship internationally due to the goods and services taxes (GST) that many countries are now charging on imports, restrictions on various items, and the extremely high cost of shipping. We suggest that if you wish to have items shipped internationally, that you use a shipping service that will provide you with a U.S. address that we can ship to and from which the shipping service will ship your items to you.


All items are available for local pick up, if you would like this option, please make arrangements prior to purchase either by sending a message to information@thecuriousphoenix.com or by calling 330-267-9846.


Items will be shipped within 3 business days of receiving a complete and cleared payment and a confirmed shipping address. Business days exclude weekends and holidays.


Shipping and handling rates are based on shipping within the continuous United States. If you are located elsewhere, please request a shipping quote before purchasing an item. 


Every package has tracking and delivery confirmation. Tracking numbers are provided to each buyer. Packages left unattended are the responsibility of the buyer. Once the shipping service confirms delivery, the item is considered delivered. 


Items are shipped only to the address you have listed with PayPal.


Please review the address you have registered with PayPal and make any necessary changes.


There will be an additional shipping charge for any re-shipment of any package that is the result of any address errors or incomplete addresses that result in misdelivery of packages or in packages being returned. Package will not be re-shipped until the re-shipping postage is paid. There will be no refunds for the items purchased.


Any special concerns or shipping requests should be addressed prior to purchase so that any additional costs that may occur as a result can be addressed.


***Unless otherwise noted, shipping fees apply to free items. Free shipping is offered only for items shipped within the continuous U.S.***