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Refund and Return Policy

 

Please thoroughly review all pictures and carefully read all details in the listing information. Items are sold “as is.” The majority of items have been previously loved and have expected wear.

If anything is not clear or you need further information, please contact me at information@thecuriousphoenix.com or by calling 330-267-9846.

I am not an expert, but I always do my human best to catch any flaws and include them in the listings. A variety of lights and magnifying glasses are used to inspect all merchandise prior to listing it for sale. The stated operating condition of an item is true at the time an item is described and when it is shipped. Each item is very carefully packed for shipping.

There are no returns or refunds on any international purchases or on purchases shipped to Hawaii or Alaska.

For orders within the continuous 48 states, if an item arrives and is significantly not as described, a refund will be issued after the safe (no further breakage or smoke odor) and satisfactory return of the item. Refund is limited to the original cost of the item less shipping costs. Shipping charges include the cost of shipping “free shipping” items. Buyers are responsible for all shipping and insurance costs incurred to return the item.

Please contact me prior to returning any merchandise to have the return approved and to receive a Return Invoice Number. Once a Return Invoice Number has been issued, the item should be shipped with tracking within 3 business days, with notification to me that it has been shipped and giving the tracking number.

Once an item has been returned, it will be examined and a refund will be issued. If there is no further breakage, a refund (the original purchase price less the cost of shipping that was originally provided) will be issued to the buyer's PayPal account. If there is further breakage, there will be a 50 percent reduction in the refund. If there is smoke odor, there will be a 20 percent reduction in the refund to cover cleaning and restoration costs.

No returns will be accepted nor refunds given for clothing (including costumes) and seasonal items.